Zoho has been named in


Gartner Magic Quadrants

2020 Gartner Magic Quadrant


Zoho is named a Challenger in the 2020 Gartner Magic Quadrant for Sales Force Automation

A smart and efficient sales team is the backbone of any growing business. Since 2005, Zoho CRM has been helping over 150,000 mid-sized and large businesses foster high velocity sales teams. Through automating sales processes while ensuring personalization at scale, Zoho CRM helps build everlasting customer relationships.

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2020 Gartner Magic Quadrant


Zoho is named a Visionary in the 2020 Gartner Magic Quadrant for CRM Lead Management

Making the most of incoming leads and ensuring they turn out to become deals is what differentiates successful sales teams from the rest. From capturing leads, enriching them, and ultimately helping teams monetize them, Zoho CRM has empowered over 150,000 mid-sized and large businesses to achieve more from their leads.

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2020 Gartner Magic Quadrant


Zoho is named a Niche in the 2020 Gartner Magic Quadrant for the CRM Customer Engagement Center

For mid-sized and large businesses, putting customer service at the heart of the organization has become critical to their success. Zoho Desk has been built with that purpose in mind. Thousands of mid-sized and large organizations around the world trust Zoho Desk to run their complex customer service operations.

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*Gartner, Magic Quadrant for Enterprise Low-Code Application Platforms, Paul Vincent, Yefim Natis, Kimihiko Iijima, Jason Wong, Saikat Ray, Akash Jain, Adrian Leow, 30 September, 2020.

*Gartner, Magic Quadrant for CRM Lead Management, Ilona Hansen, Julian Poulter, Noah Elkin, Christy Ferguson, 17 August, 2020

*Gartner, Magic Quadrant for Sales Force Automation, Theodore (Tad) Travis | Adnan Zijadic | Ilona Hansen | Melissa Hilbert, 28 July, 2020

*Gartner, Magic Quadrant for CRM Customer Engagement Center, Brian Manusama | Nadine LeBlanc, 04 June, 2020

*Gartner does not endorse any vendor, product, or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner's research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

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